Shipping protection

What is Shipping Protection?

At Toureflix, we want your shopping experience to be completely worry-free. That's why we offer Shipping Protection to cover your order against unforeseen delivery issues.

What the Protection Covers

✅ Lost Package: your order never arrived
✅ Stolen Package: your package was marked as delivered but you did not receive it
✅ Damaged Package: your order arrived damaged or unusable

How to File a Claim?

Access the Claim Form: Go to our claim portal by clicking on "Submit a Claim" in the navigation menu at the top of the page, or directly via the link at the bottom of this page. There you will find a simple form where you can enter your order number, email address, select the type of issue (delay, loss, theft, or damage), describe what happened, and attach photos or evidence if necessary.
Fill out the Form: Enter your order number (e.g., #1234) and email address, then select the type of problem encountered from the available options: Delay, Loss, Theft, or Damage. Then describe the situation and upload your evidence (photos, screenshots) if necessary, then click on "Submit a Claim".
Our team processes your request quickly and proceeds with the refund or reshipment within 2 to 5 business days.

How to Activate the Protection?

When placing your order, simply check the Shipping Protection option in your cart before confirming your purchase. The cost of protection is minimal and offers you complete peace of mind.

Frequently Asked Questions

Is the protection mandatory?
No, it is optional. However, without protection, Toureflix cannot be held responsible for loss, theft, or damage during transit.

What is the processing time for a claim?
Our team processes claims within 2 to 5 business days.

Can I add protection after placing my order?
No, protection must be activated at the time of placing the order.