Política de reembolso

We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, contact us at contact@toureflix.com  If your return is accepted, we will send you a prepaid return shipping label —return shipping is entirely free of charge, regardless of the reason for the return. Items returned without a prior return request will not be accepted.

You can contact us with any questions regarding returns at contact@toureflix.com

Damages and problems Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or if you have received the wrong item, so that we can rectify the situation.

Exceptions or Non-Returnable Items : Certain types of items cannot be returned: perishable goods, custom orders, personal care (beauty) products, and hazardous or flammable products. Promotional items and gift cards are also non-returnable.

Exchanges The fastest way to get what you want is to return the item, then make a separate purchase for the new item once the return is accepted.

14-day cooling-off period within the European Union: If the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in its original condition, unworn, with tags attached and in its original packaging, accompanied by proof of purchase.

Refunds: We will notify you upon receipt and inspection of your return. If approved, the refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at contact@toureflix.com